Refund & Cancellation Policy

1. Cancellation Policy

Since most of our products are personalized and custom-made to your specifications, orders cannot be cancelled once the production process has started. If you wish to cancel an order, please contact us immediately via WhatsApp or phone to check the status.

2. Refund Policy

We take great care in creating your custom gifts. However, refunds or replacements are only applicable in the following cases:

• The product received is damaged during transit.
• There is a manufacturing defect.
• The personalization details (e.g., name, logo) are different from what was provided in the order.

Please note that slight variations in color or texture are not considered defects as they are inherent to the custom manufacturing process.

3. How to Request a Refund/Replacement

To request a refund or replacement, please contact us within 24 hours of receiving the product. You must provide clear photos or videos showing the damage or defect. Once we verify the issue, we will initiate a replacement or refund as per the situation.

4. Refund Processing

Approved refunds will be processed via the original payment method or bank transfer within 5-7 working days.

If you have any questions about our refund policy, please contact us.